We offer free‑shipping‑on‑threshold promotions for selected countries. Discount benefits vary across different countries due to geographical distances and customs policies!
Please note that most items are handmade and made‑to‑order. On average, we require 3 to 15 working days to prepare your order before dispatch. Rest assured we are doing everything in our power to get your order to you as soon as possible!
Once your order is dispatched, depending on your country or region, the estimated delivery time is between 7 and 30 business days. Please be advised that holidays, natural disasters or public‑health incidents may extend delivery times.
Information for Pre‑ordered / Back‑ordered Items
If your order contains a pre‑ordered or back‑ordered item, all in‑stock goods will be shipped first. Pre‑ordered or restocked items will be dispatched immediately once available.
If you purchase multiple products in a single order and only receive part of your shipment, please do not worry — the remaining items will arrive shortly afterwards.
Tracking Your Order
After your order is confirmed, you will receive a confirmation email. If you provide a mobile number registered with WhatsApp, we will also send updates via WhatsApp.
The message will contain your tracking ID and a tracking link for your package. You may also visit our official tracking page to monitor your shipment.
Please allow 1 to 3 working days for tracking information to become available.
Wrong‑Address Disclaimer
Buyers are responsible for ensuring the accuracy of the shipping address entered. We aim to speed up order processing and dispatch, leaving only a short window for address corrections.
If you notice an incorrect shipping address, please contact us immediately via email: 119806583@qq.com.
Returns
The buyer shall bear the return shipping cost for items sent back to our store. Please refer to our Refund Policy page for the complete return procedure.
Lost or Stolen Packages
Best Trends Online Store is not liable for lost or stolen parcels.
If your tracking status shows the package has been delivered but you have not received it, please visit our tracking page to obtain the carrier’s contact information and submit a report directly to the logistics provider.
Should you require further assistance, please reach out to our customer service at 119806583@qq.com.